Last Updated: January 2025
Welcome to Empanada Loca (“Empanada Loca,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit empanadaloca.com (the “Website”) or otherwise engage with us, including through our A2P (Application-to-Person) text messaging services.
By using our Website, signing up for SMS (text) messaging, or otherwise providing your personal information to us, you accept and agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Website or services.
1. Information We Collect
- Personal Information You Provide
- Name: Collected when you place an order, sign up for offers, or contact us.
- Phone Number: Required for SMS (text) messaging, including both marketing and transactional messages (e.g., order confirmations).
- Email Address: When you sign up for online ordering, newsletters, or other promotions.
- Mailing/Billing Address (if applicable): For delivery or billing purposes.
- Payment Information (if applicable): When you order online and choose to pay electronically. We do not store full payment details directly on our servers; payment information may be collected and processed by a third-party payment processor.
- Information Collected Automatically
- IP Address and Device Information: Collected when you browse our Website to help us improve user experience.
- Cookies and Similar Technologies: Used to remember your preferences and track site analytics.
We only collect personal information that is relevant and necessary for delivering our services, communicating with you, and fulfilling our legal obligations.
2. How We Use Your Information
We may use the information we collect for the following business and commercial purposes:
- Providing Services
- To process and fulfill online orders.
- To send transaction-related communications, such as order confirmations, delivery updates, or scheduling notices.
- Marketing Communications
- To send promotional or marketing text messages, such as special offers, discounts, or new product announcements (with your consent).
- To send email newsletters or other marketing materials.
- Improve Our Services
- To understand Website usage trends and user preferences, allowing us to develop new features or enhance existing ones.
- To troubleshoot and protect the security or integrity of our services.
- Legal Compliance and Protection
- To comply with legal requirements, judicial or administrative orders, or as otherwise required by law.
- To protect our rights, privacy, safety, property, or the rights, privacy, safety, or property of you or others.
3. A2P Messaging (SMS/Text)
Consent
By providing your phone number at any point of interaction with Empanada Loca, you consent to receive A2P text messages from us, which may include both transactional and marketing messages. Message frequency varies depending on your interactions with our services.
Standard Messaging Rates
Carrier message and data rates may apply. Check with your mobile phone service provider for details on any data or messaging fees.
Opting Out
You can opt out of receiving marketing or promotional text messages at any time by:
- Replying to any promotional text from us with the word “STOP”, or
- Contact us using the info below.
Upon receiving your opt-out request, we will remove you from our text marketing list, though you may still receive transactional or service-related messages (e.g., order confirmations or updates).
4. Disclosure of Your Information
We do not sell your personal information. We may disclose personal information to third parties only under the following circumstances:
- Service Providers
- We work with trusted third-party service providers to facilitate online ordering, process payments, or assist with our SMS marketing. These providers are contractually obligated to use your personal information solely on our behalf and according to our instructions.
- Business Transfers
- If we undergo a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you if a different entity will be handling your personal information.
- Compliance with Laws
- We may disclose your information if required to do so by law or in response to a valid legal request (e.g., subpoena, court order, or governmental regulation).
- Protection of Rights
- We may disclose information when necessary to protect our rights, privacy, safety, or property, or that of our users, employees, or others.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or to the extent required by law. When we no longer need your information, we will securely dispose of it in accordance with applicable laws and regulations.
6. Security Measures
We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, theft, or misuse. These measures may include:
- Use of secure servers and firewalls
- Encryption for sensitive data (where applicable)
- Restricted access to personal information only to employees or contractors who need it to perform their duties
However, no security measures can guarantee absolute protection. By using our services, you acknowledge the inherent risks associated with data transmission over the Internet.
7. Children’s Privacy
Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe a child under 13 has provided personal data to us, please contact us at info@empanadaloca.com.
8. Third-Party Links
Our Website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make any material changes, we will post a notice on our Website or notify you by other means. The “Last Updated” date at the top of this policy indicates when it was last revised. Your continued use of our services after any changes indicates your acceptance of the updated policy.
10. Your Choices and Rights
While we are not currently subject to the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA) (assuming you are outside California), we still respect your privacy rights. Depending on your jurisdiction, you may:
- Access and review the personal information we hold about you.
- Request Correction of any inaccuracies.
- Request Deletion of your personal data, subject to any legal obligations or exceptions.
To submit such requests, please contact us using the information below. We will handle your request in accordance with applicable laws.
11. Contact Us
If you have any questions or comments about this Privacy Policy or our data handling practices, please contact us at:
- Email: info@empanadaloca.com
- Phone: (718) 369-2118
We thank you for taking the time to review our Privacy Policy. By continuing to use our Website and services, you acknowledge that you have read, understood, and agreed to the terms of this Policy.
Last Updated: January 2025
This Privacy Policy is for general informational purposes and does not constitute legal advice. For any specific legal compliance or questions, we recommend consulting with a qualified attorney.